Recently, many Amazon sellers reported that some products containing 18650 batteries were removed from the shelves without receiving any emails or performance notices, and some of them also involved some big-selling listings. From the seller's response, it can be seen that a large area of listings have been removed from the shelves in Canada, the United States, and Europe.

Relevant policies and countermeasures of the Amazon platform

Platform Policy Interpretation

Recently, due to foreign security complaints, Amazon is currently taking measures to remove products including 18650 batteries. The battery models involved in electronic products also include other models: 14500, 16340, 20700, 21700, 26650. This product model has appeared in the previous Amazon ban It is in the product list, but it has not been enforced on a large scale. It is understood that the company has no sales chain affected by this policy.

In response to a possible delisting, the following options are suggested:

1. For products that have not yet been put on the shelves, avoid using the words 18650, mAh, and lithium batteries in the creation of listings, and replace pictures containing these words; also avoid providing relevant battery models in the relevant safety certification reports to be submitted. information.

2. For products on sale, check and revoke the words 18650, mAh, lithium battery in the listing; at the same time, check whether there are the following documents in case the listing is taken off the shelf for appeal.

Complaint information:

(1) English manual

(2) Product six-sided drawing (PDF)

(3) UL2056 report or other UL standard report

(4) DOC Declaration of Conformity

(5) UN38.3 report and MSDS report

3. If the battery model of electronic products also includes other models: 14500, 16340, 20700, 21700, 26650, the operation method is the same as above.

It is reported that there are three sellers who are dealing with this lithium battery incident and shared their own experience in dealing with them (two have been successful, and one is still waiting for news).

The seller Mr. Cao received the lithium battery removal notice from Amazon on February 2. He was the first batch of sellers affected by the lithium battery storm. Fortunately, the removal notification email he received included The appeal channel, the appeal request is only to submit the "UN38.3 Lithium Battery Review Report", after submitting the report, the link he took off the shelf was restored.

If the seller does not know where to upload the "Lithium Battery Audit Report", you can directly click the link below:

https://sellercentral.amazon.com/fba/lithium-battery-test-summary/index.html

After entering, fill in the Asin code on the left, then select the test file to be submitted on the right, click "Upload Document", and you can directly upload the prepared "UN38.3 Lithium Battery Audit Report".

Reminder

Amazon's policies are getting stricter and stricter. ZRLK recommends that sellers and friends always pay attention to the platform's policy trends, and make timely adjustments when encountering situations to avoid unnecessary losses. If you have lithium battery products that need to apply for UN38.3 and UL certification, please feel free to contact us, our engineers will serve you as soon as possible!